5507-1-18. Minimum call answering standards  


Latest version.
  • Ninety per cent of 9-1-1 calls/requests received will be answered withing ten seconds; with ninety-five per cent of 9-1-1 calls/requests received being answered withing twenty seconds.


Effective: 5/12/2016
Five Year Review (FYR) Dates: 05/12/2021
Promulgated Under: 119.03
Statutory Authority: 128.021
Rule Amplifies: 128.021