3701-83-13 Complaints.

 

 

 

3701-83-13                  Complaints.

 

 

 

(A)   Each HCF shall develop and follow policies and procedures to receive, investigate, and report findings of on complaints regarding the quality or appropriateness of services. The documentation of complaints shall, at a minimum, include the following:

 

(1)   The date complaint was received;

 

(2)   The identity, if provided, of the complainant;

 

(3)   A description of complaint;

 

(4)   The identity of persons or facility involved;

 

(5)   The findings of the investigation; and

 

(6)   The resolution of the complaint.

 

(B)   The HCF shall post the toll free complaint hotline of the department's complaint unit in a conspicuous place in the HCF.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3701-83-13         Effective:	04/24/2011	2
R.C. 119.032 review dates:	02/07/2011 and 02/10/2016
CERTIFIED ELECTRONICALLY
Certification
04/14/2011
Date
Promulgated Under:	119.03
Statutory Authority:	3702.12, 3702.13
Rule Amplifies:	3702.30
Prior Effective Dates:	1/13/1996