5101:9-9-17 Technology and service support policy (TSSP).

 

 

 

5101:9-9-17                 Technology and service support policy (TSSP).

 

 

 

(A)   The Ohio department of job and family services (ODJFS), in a continuing effort to improve the level of customer service and responsiveness to county agencies, developed the technology and service support policy (TSSP). The TSSP represents a commitment by ODJFS to provide quality, cost-effective networking products, services, and solutions to the county agencies throughout the state.

 

The TSSP operates within the framework of the service level agreement (SLA) as detailed in the SLASLA.04 and rule 5101:9-9-15 of the Administrative Code.

 

(B)    The TSSP is the policy by which county agencies request information technology (IT) equipment and services from the ODJFS office of management information services (MIS)OIS. All county agencies' requests for network equipment, installation of third-party software applications, or MISOIS assistance with equipment moves to new sites, require completion of the TSSP county request form.

 

(C)   The TSSP coordinatorcoordinators in MIS overseesOIS oversee the request process and isare responsible for working with the county agencies to determine financial responsibilities and costs, verify staff levels, and track the progress of requests, and servingserve as the ODJFS contact for county agency information related to the TSSP.

 

(D)  As part of completing the TSSP county request form, the county agency will estimate the financial responsibilities associated with its request and submit the information to the TSSP coordinator in MISOIS.

 

(E)   The TSSP coordinator in MIS will forward each request to MIS for a final review of financial responsibilities. Whenever financial responsibilities are determined to be greater than those submitted in the county's request, MISOIS will contact the TSSP coordinator and technical point of contact (TPOC) in the county agency. MISOIS will obtain the county agency's consent before continuing the fulfillment process.

 

(F)    Financial responsibilities are enumerated in the TSSP. All ODJFS commitments relative to networking products, services, and solutions are subject to and contingent on the availability of state and federal funds. Whenever financial responsibilities are determined to be different from those submitted in the agency's original request, MISOIS will notify the county agency to obtain its consent before fulfilling the agency's request. Equipment acquisitions that may affect the ODJFS network, regardless of the cost or financial responsibility, must be approved by ODJFS before the agency purchases the equipment. Approval may be obtained through the TSSP request process.

 

 

 

 

(G)   ODJFS retains ownership of networking products unless ODJFS specifically transfers ownership in accordance with procedures in rule 123:5-2-01 of the Administrative Code.

(H)  Through TSSP, ODJFS seeks to do the following:

(1)    Ensure timely and efficient delivery of IT products and services to ODJFS's customers;

(2)     Increase  the  flexibility  for  county  agencies  to  select  networking  products, services, and solutions that best meet their needs;

(3)   Maintain continuity of a safe, sound, and secure computer environment; and

(4)    Ensure budgetary predictability and cost-effectiveness of networking solutions for ODJFS and county agencies.

(I)      MISOIS continues to provide the workstations, software, and network access necessary for county employees to complete their state-required job functions pursuant to and in compliance with the signed and established SLA levels.

(J)   ODJFS will provide the network infrastructure to enable local agency staff to connect to the ODJFS network.

(K)   As a way for county agencies to have the flexibility to meet future needs, ODJFS will provide an additional allowance of workstations in an amount of up to ten per cent of the local agency's filled full-time equivalent (FTE) employees.

Beyond this baseline, counties are responsible for financing computing resources.

(L)   Unless specified to the contrary in the SLA for the individual county agency, county agencies will purchase service units from ODJFS.

Service units include, but are not limited to, maintenance, service, and use of state owned equipment.

(M)    Costs associated with TSSP equipment service units are determined by the initial equipment costs to ODJFS. On-going services are included as part of the service unit at the expense of ODJFS. On-going services include moves, customer support, software upgrades, and equipment services.

(N)    The catalogue of network services section of the TSSP displays the networking products and services available to county agencies. The catalogue details the estimated costs a county agency will be subject to when it purchases service units for the products and services specified by its financial responsibility under the TSSP.

(O)   Following the fulfillment of a request, ODJFS will generate an invoice for equipment and services rendered and mail it to the county agency for all requests determined to be the financial responsibility of the county agency. The service unit cost to the county agency will be the actual invoice cost for each piece of equipment used. Available TSSP service units may be found in the catalogue of network services section of the TSSP.

(P)   When a request involves recurring charges, such as monthly data line fees, the county will be invoiced on a recurring basis. These invoices will utilize the same payment process as the other TSSP invoices.

(Q)     County agencies and one-stops will pay the invoice by sending a check, made payable to the "Treasurer, State of Ohio," and including a copy of the invoice with the check.

(R)    If payment is not received within sixty calendar days, the ODJFS office of fiscal services will notify the county agency via a memo.

(S)    If payment is not received within ninety calendar days, the ODJFS office of fiscal services will recover the funds via an adjustment to the county agency's advance.

(T)      County agencies shall use the JFS 02750 "Child Support Administrative Fund Monthly Financial Report" (rev. 10/2005), JFS 02820 "Child Welfare Monthly Financial Statement" (rev. 3/2004), or JFS 02827 "Monthly Financial Statement" (rev. 11/2000) to report TSSP expenditures.

(U)    MISOIS will update the TSSP as dictated by changes in technology, service unit pricing, or available service offerings. The most current version of the TSSP is available on the MISOIS website.

Effective:                                                     07/01/2009

CERTIFIED ELECTRONICALLY

Certification

05/27/2009

Date

Promulgated Under:                           111.15

Statutory Authority:                           5101.02

Rule Amplifies:                                  5101.02

Prior Effective Dates:                         2/1/06, 7/1/07