173-14-01. Definitions

173-14-02. Types of representatives

173-14-03. Duties of the representatives of the office

173-14-04. Hours of professional development required for representatives of the office, certification

173-14-05. The administration of ombudsman professional development

173-14-06. Professional development deadlines

173-14-07. Professional development curricula

173-14-08. Content of orientation; approval of orientation sites

173-14-09. Observation of survey or inspection

173-14-10. Content and administration of examinations

173-14-11. Registration of representatives

173-14-12. Separation of representatives from the office

173-14-13. Continuing education requirements, approval of clock hours, certifying fulfillment

173-14-14. Staffing requirements, staff qualifications, and background checks

173-14-15. Conflicts of interest

173-14-16. Complaint-handling protocol

173-14-17. Referral of complaints to the state long-term care ombudsman

173-14-18. Referrals of complaints to other agencies

173-14-19. Case records and reporting of core services

173-14-20. System advocacy

173-14-21. Designated long-term care ombudsman regions

173-14-22. Initial designation of regional long-term care ombudsman programs: standards

173-14-23. Initial designation of regional long-term care ombudsman programs: process

173-14-24. Development of ombudsman plans by all programs

173-14-25. Program review for continued designation

173-14-26. Changes in a regional program's designation status; notice rights; and hearing requirements

173-14-27. Decertification of a representative or removal of a candidate for certification

173-14-28. Bed fee collection guidelines

173-14-29. Response to allegations about ombudsman performance